- If the order or the item(s) that you want to cancel have not been shipped, you can email us at [email protected] or call us (9am – 6pm, Mon – Fri).In such cases, the order will be cancelled, and the money will be refunded to you within 7 business days after the cancellation request is duly processed by us.
- Cancellation of orders can be done only if the order has not been dispatched from our end. Cancellation charge of Rs. 100/- will be applicable in such cases. Once orders have been dispatched, we cannot issue a cancellation.
Return & Refund Policy
- Once dispatched, they are considered as final sale and no refunds will be processed.
- In case the product is received in a damaged condition, refund or replacement will take place only if informed within 24 hrs from the time of delivery. The customer is required to email us at [email protected] within 24 hours from the date of delivery with order number, name, address, and description of the issue.
- Once your return request has been accepted, the refund will be processed within 7 business days and the amount will be transferred via the same payment mode used while placing the order.
- FernZ is not responsible for any damage caused after delivery.